Zendesk

Package Description

This package includes a FormIt hook for creating and updating tickets in Zendesk.

Usage/Installation Instructions

## System Settings | Key | Description | |-----|-------------| | zendesk.domain | The prefix domain of your Zendesk account, e.g. {{domain}}.zendesk.com | | zendesk.user | Authenticated user email address for your Zendesk account. Must have agent access. | | zendesk.token | API Token for your Zendesk account. | ## Hook Options | Option | Default | Description | |------------------|---------|--------------------------------------------------------------| | zdAllowNewTicket | true | Allows new tickets to be created | | zdAllowCommentTicket | true | Allows commenting on existing tickets (requires a ticket ID) | | zdAllowCommentClosed | false | Allow commenting on closed tickets | | zdPublicComment | true | Set comments as public | | zdTicketField | ticket | The field name for the ticket ID | | zdEmailField | email | The field name for the commenter email | | zdNameField | name | The field name for the commenter name | | zdCommentField | comment | The field name for the ticket message | | zdSubject | `New Ticket from ` | The subject of a new ticket |